Terms of Service

1. Agreement to Terms

By accessing or using the services provided by Grayce Services (“we,” “our,” or “us”), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services Provided

Grayce Services provides end-of-life doula support, including but not limited to:

• End-of-life planning and advance directive guidance
• Legacy advocacy and funeral agent services
• Bedside presence and vigil planning
• Bereavement support and family mediation
• Living wake celebrations and community events

Our services are supportive and educational in nature. We do not provide medical, legal, or financial advice.

3. Non-Medical Disclaimer

Grayce Services is not a healthcare provider. Our doula services are complementary to, not a substitute for, professional medical care. We do not diagnose, treat, or prescribe. Always consult qualified healthcare professionals for medical decisions.

4. Confidentiality

We treat all personal information shared during our services with the utmost respect and confidentiality. Information disclosed during planning sessions, bedside visits, or consultations will not be shared with third parties without your explicit consent, except as required by law.

5. Scheduling and Availability

We do not keep traditional office hours. We meet with families at the time and place most convenient for them, including evenings, weekends, and in the comfort of their own home. Scheduling is subject to availability and will be confirmed on a case-by-case basis.

6. Cancellation Policy

We understand that circumstances in end-of-life care can change rapidly. We ask for 24 hours’ notice for cancellations when possible, but we recognize that this is not always feasible. No cancellation fees will apply in urgent or emergency situations.

7. Limitation of Liability

Grayce Services provides support and guidance to the best of our ability. We are not liable for outcomes related to medical decisions, legal arrangements, or financial matters. Our role is to support, guide, and advocate, not to replace professional advisors in those fields.

8. Changes to Terms

We may update these terms from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services constitutes acceptance of any changes.